Asher Athletic Shipping & Return Policy
Due to escalated health concerns and guidelines of COVID-19 outbreak & disease mitigation, Bar Heel Pad returns are not possible at this time. Thank you for understanding.
All returns are subject to a 25% restocking fee. Items may be returned within 10 days for store credit only. No cash refunds will be granted. Cancellation of international orders will be subject to a 25% service charge.
There are no returns permitted on any consumable item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Tried-on footwear is non-returnable.
Prior to returning your unworn and original condition item(s), we ask that you provide us with a tracking number for your return shipment to us, and also require that the item be insured for the full retail price. You, the customer, are responsible for the shipping, handling and insurance costs of any and all returns to ASHER ATHLETIC.
Used, closeout or other "not-new" items are sold on a final basis only, and cannot be returned for any reason, except if their condition is anything short of what ASHER ATHLETIC described to you.
To complete your return, a receipt or proof of purchase is required. Asher Athletic may also verify your purchase.
Refunds (if applicable)
Once your return is received and inspected, an email will be sent to notify you that your returned item was received. You will also be notified of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be promptly applied to your original method of payment.
Late or missing refunds (if applicable)
Please contact me at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to make arrangements.
To return your product, you should mail your product to: Asher Athletic, Ltd., 3536 Hartsel Dr., Colorado Springs, CO 80920, United States