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FAQ, Holiday Shipping, & Covid

A guide to frequently asked questions about product sizing and receiving orders. Plus Covid.

  

Product Sizing

The Bar Heel Pad and Beam Heel Pad are purpose-built foot protection and training aids for gymnasts. Please use the size chart on the product pages to find your appropriate corresponding size.

Size exchanges

Size exchanges are possible under the condition that the purchased heel protection are 100% clean and free from chalk or any blemish, wear and tear, etc.; and fit for restocking. 

The customer is responsible for the cost and logistics of shipping back to Asher Athletic. 

Should heel pads be received in any condition other than their original, the exchange will include an additional 25% restocking fee. Please send them back as they were received. 

Shipping

Where's my order?

I really want you to receive your order as quickly as possible. Typically, customers do receive their orders in a timely manner, according to the postage paid.

Unfortunately there are occasions when shipments take longer than expected. Reasons for this can include: high-volume shipping times (the holidays), recent Covid affects, weather, supply chain, customs, etc.

Though I wish I could get even more information and updates with which to provide customers in these rare situations, the provided tracking number(s) reveals the only up-to-date info that we have access to. 

Shipping to the EU has recently taken longer than expected, and now requires a VAT to be paid by the customer upon delivery for release of the package. Hooray for more government and regulations! This is since July 2021 and unfortunately there is no way around this.

Asher Athletic is not responsible for lost, stolen, or mis-delivered packages and has no control over these situations. Please ensure that the correct shipping address is filled out when ordering. It is recommended to contact your local post office if the package was shipped through USPS. 

Gift Card Terms

https://www.shopify.com/legal/terms-gift-cards

Covid-19 News / Updates

Due to escalated health concerns of COVID-19 outbreak & efforts to mitigate continued misunderstood spread of the disease, products will not be accepted for returns at this time. Thank you for your patience and understanding.